This Privacy Policy explains how k9wi collects, uses, stores, shares, and protects the personal data of users who register for or use the k9wi platform. We are committed to handling your personal information with care, transparency, and in compliance with applicable data protection standards. Please read this document carefully before using k9wi's services.
Six core commitments that define how k9wi approaches your personal data. Full detail on each is provided in the policy below.
k9wi collects only the personal data necessary to operate your account, process payments, and comply with licensing obligations — including identity documents, contact details, and transaction records.
k9wi applies TLS encryption in transit, hashed credential storage, access controls, and regular security reviews. Your data is processed on secured servers with restricted staff access.
k9wi does not sell your personal data. Limited sharing occurs with payment processors, identity verification services, and regulatory authorities where required by law — never with third-party marketers.
k9wi retains your personal data for as long as your account is active, plus the minimum period required by our licensing and legal obligations. Data no longer needed for these purposes is securely deleted.
You have the right to access, correct, restrict processing of, and request deletion of your personal data held by k9wi, subject to our legal obligations. Requests can be submitted to our support team.
k9wi uses cookies and similar technologies to operate the platform, maintain your session, and analyse usage patterns. Essential cookies cannot be disabled; non-essential cookies can be managed in your browser settings.
This Privacy Policy ("Policy") is issued by k9wi ("k9wi," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "the User," or "the Player") who access, register on, or use the k9wi platform accessible at k9wi.net, including all associated services, features, and content made available through that platform.
At k9wi, we take data privacy seriously. Pakistani players who use k9wi entrust us with their personal information — including identity documents, financial details, and usage data — and we are committed to handling that information responsibly, transparently, and securely. This Policy explains precisely what data we collect, why we collect it, how we use it, who we share it with, and what rights you have in relation to it.
By registering for a k9wi account or using any part of the k9wi platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not register for or use the k9wi platform.
This Policy should be read alongside the k9wi Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
k9wi is the data controller in respect of personal data collected through the k9wi platform. As data controller, k9wi determines the purposes and means of processing your personal data.
If you have any questions about this Policy or wish to exercise any of your data rights as described in Section 13, please contact k9wi using the contact details provided in Section 15 of this Policy.
k9wi collects the following categories of personal data from users of the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport details, selfie/photo verification | Account registration, age verification, KYC compliance |
| Contact Data | Email address, Pakistani mobile number, residential address | Account communications, transaction notifications, support |
| Financial Data | JazzCash / EasyPaisa mobile wallet number, bank account details (HBL, UBL, Meezan Bank), deposit and withdrawal history | Payment processing, anti-money laundering compliance |
| Technical Data | IP address, device type, operating system, browser type, login timestamps, session duration | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bets placed, wager amounts, bonus claims, session activity logs | Responsible gaming monitoring, personalisation, regulatory reporting |
| Communications Data | Live chat transcripts, email correspondence, support ticket contents | Customer support, dispute resolution, service improvement |
k9wi does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification purposes where mandated by applicable regulations.
k9wi collects personal data through the following means:
k9wi processes your personal data for the following purposes:
k9wi processes your personal data on the following legal bases:
k9wi's services are operated with the support of service providers and infrastructure that may be located in jurisdictions outside of Pakistan. Where personal data is transferred internationally, k9wi ensures that appropriate safeguards are in place to protect the confidentiality and integrity of your data.
Such safeguards may include standard contractual clauses, data processing agreements with binding obligations on recipient parties, and transfers only to jurisdictions or service providers that maintain adequate data protection standards.
If you have questions about international data transfers and the specific safeguards applied, please contact k9wi using the details in Section 15.
k9wi retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, including for the duration of your active k9wi account plus the minimum retention period required by our legal and regulatory obligations.
Specific retention periods include:
After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
k9wi implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While k9wi takes all reasonable precautions to protect your personal data, no system is completely immune to security risks. You are responsible for maintaining the security of your own k9wi Login credentials. If you suspect that your account has been compromised, please contact k9wi's support team immediately.
k9wi uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, and analyse platform usage. The following categories of cookies are used:
You can manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies may impair the functionality of the k9wi platform, including your ability to log in and use gaming services.
k9wi's services are strictly intended for individuals who are 21 years of age or older. k9wi does not knowingly collect personal data from individuals under the age of 21. If k9wi becomes aware that an account has been registered by or on behalf of an individual under the age of 21, the account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed.
As a user of the k9wi platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact k9wi using the details in Section 15:
You may request a copy of the personal data k9wi holds about you. We will respond within 30 days of receiving a valid request.
You may request correction of any inaccurate or incomplete personal data held about you. Updates to account information can also be made directly in your account profile.
You may request deletion of your personal data in certain circumstances. Note that legal retention obligations may require k9wi to retain some data even after account closure.
You may request that k9wi restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
Where processing is based on consent or contract and is carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to k9wi processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
Requests to exercise any of the above rights should be submitted to k9wi's support team via live chat or email at [email protected]. k9wi will acknowledge all valid requests within 48 hours and provide a substantive response within 30 days. k9wi reserves the right to verify your identity before fulfilling a data rights request.
Please note that certain rights are subject to limitations where k9wi has legal grounds to retain or continue processing your personal data — for example, where retention is required for AML compliance, dispute resolution, or the enforcement of k9wi's legal rights.
k9wi reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect how we collect, use, or share your personal data in a way that is different from what was stated at the time you provided that data — k9wi will notify you by email to your registered address and/or through an on-platform notification.
The date of the most recent revision to this Policy is displayed at the top of this page. We recommend that you review this Privacy Policy periodically to remain informed of any changes. Your continued use of the k9wi platform following notification of changes constitutes your acceptance of the updated Policy.
If you do not accept the updated Privacy Policy, you must stop using the k9wi platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data k9wi holds about you, please contact us using the following details:
k9wi is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with k9wi's response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
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